How can we help?

FAQ

Ordering

What size should I buy?

If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

Shipping

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

How long does your delivery take?
Do you deliver to all places?

We cannot deliver to certain addresses such as student/campus accommodation, hotels, restaurants, stores, or forwarding addresses.

When does the shipping begin?

Shipping times begin when you receive the shipping confirmation email.

Return

When can I process my return?

You have 14 days from the date your order was received to return the item back to us.

How do I create a return?

You can create a return online by contacting us. Please also make a note of your order number, and your reason for returning and place it inside the outer protective box of your return.

How soon will I get my refund?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed and a credit will automatically be applied to the original method of payment, within 10 working days.

Get in touch

Have questions about your order, or a general enquiry?